We, Camp Shisha and/or its subsidiaries and affiliates (referred to as "Camp Shisha," "D’Cloud Lounge and Restaurant," "we," "us," or "our"), value you as our customer and are committed to safeguarding the privacy of our customers and users, including the personal information ("Personal Data") you have entrusted to us.
This Privacy Policy ("Policy") applies to all users of our websites, mobile applications (including both user and merchant applications), services, and products (collectively referred to as "Camp Shisha"). It describes how we collect, store, use, process, retain, transfer, disclose, and protect your Personal Data while you use the Camp Shisha application, unless otherwise covered by a separate privacy policy.
Please read this Policy thoroughly to understand our data protection practices. Unless otherwise defined, all capitalized terms in this Policy have the meanings assigned to them in the Terms of Use between you and us.
By accepting this Policy, you acknowledge that you have read and understood it and accept all its terms. Specifically, you agree and consent to our collecting, storing, using, processing, retaining, transferring, and disclosing your Personal Data in accordance with this Policy.
If you provide us with Personal Data relating to others (such as your spouse, family members, or friends), you represent that you have obtained their consent and that you consent on their behalf to the collection, use, disclosure, and processing of their Personal Data by us.
You may withdraw your consent to any or all collection, use, or disclosure of your Personal Data at any time by providing us with reasonable notice in writing using the contact details below. You may also unsubscribe from certain communications via the "unsubscribe" link in our messages.
Depending on the circumstances, withdrawing consent may prevent you from using the Camp Shisha application or services. A withdrawal of consent could result in the termination of your account or your contractual relationship with us, with all accrued rights and obligations remaining fully reserved. Upon receiving your withdrawal notice, we will inform you of the potential consequences so that you can make an informed decision.
We collect Personal Data that you provide to us directly, including when you:
When making an order or reservation, certain information is required to identify you, contact you, and process your purchases. This typically includes your name, address, phone number, and email. Your transactions may qualify for loyalty program rewards, which may also require Personal Data sharing with third parties as necessary to process purchases.
We use your Personal Data for our legitimate business interests, including the following purposes:
Aggregated, anonymous data may also be used to generate reports on trends and statistics, such as email open rates or usage metrics.
Your Personal Data may be transferred or disclosed to companies within the Camp Shisha Group or affiliated entities as needed. Access to this data is restricted to selected staff within the Camp Shisha Group, and only when necessary for legitimate purposes.
You may access, update, or delete your Personal Data at any time by logging into your account or contacting us at [email protected]. Please note, however, that we may retain certain information as required for record-keeping or to complete transactions initiated before your request.
By providing your Personal Data, you consent to its use for the purposes outlined in this Policy. If you do not want your Personal Data to be used in this manner, please let us know by contacting us or by unsubscribing from promotional communications.
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. Updates will be posted on our website or application, and by continuing to access these platforms, you agree to the terms of any updates.
Camp Shisha Group includes all direct and indirect subsidiaries and affiliates within Indonesia. For more information, please contact us: